How the documentation maintained by the OpenStack Docs team is used at DreamHost in a modern knowledge base. The DreamHost Community Team has designed a process and tools to semi-automatically pull from OpenStack upstream documentation and manuals, slightly modify the documentation to adapt the content to their needs and publish it on a Knowledge Base, powered by Zendesk. The end result are pages that allow gathering immediate feedback from readers and stimulate conversations on the pages themselves. The data gathered over time on the DreamHost Knowledge Base will be shared back with the OpenStack upstream community to help orient upstream efforts.
There are challenges in consuming upstream docs and there are plenty of rewards. The session will contain anecdotes from DreamHost team to overcome the obstacles and pointers to solutions, in the form of code and processes.
Registration Opening Soon
Registration will open for you to purchase passes for the OpenStack Summit very soon!
We're excited to see you there!
