How to Lose Clients and Alienate Coworkers - Lessons Learned on an OpenStack Enterprise Journey
It's not a smooth road to getting customers and developers to OpenStack. This session focuses on the missteps and the maybe next times, such as:
- How not to introduce OpenStack to your existing customers. Enterprises are sometimes shy about changing the paradigm by which they manage their core computing resources. Migration, security, long-term plans are all important.
- Making your team hate developing in the open. Devs who worked on proprietary systems don't always embrace the open source ethos. How do you get them to create blueprints, love IRC and go to conferences?
- Not playing nicely with the community. The community doesn't seem to appreciate hearing about how a platform brings in millions of dollars in revenue and has decades of history. Is there a way to share experiences between the enterprise and open dev communities to benefit both?
Learn about how to use humility and cooperation to fix things with the community, make your team stronger, and your customers more productive.
What can I expect to learn?
Attendees should expect to learn about how to handle organizational change and the paradigm shift to open source in a more graceful way.
Wednesday, October 26, 5:05pm-5:45pm (3:05pm - 3:45pm UTC)
Difficulty Level: Beginner
IBM
Emily has been working on IBM mainframe virtualization for 10 years, specializing in functional test, systems management and CPU virtualization. She contributes to the OpenStack Tempest project and writes the occasional blog on OpenStack. She has attended summits since Kilo and given Brown Bag talks and webcasts and a summit session on IBM z/VM and OpenStack. She's also... FULL PROFILE
IBM
I've grunged around in the mainframe kernels (z/OS SRM/WLM mostly, recently a bit of z/VM and zKVM) for many years, and took a wide detour doing standards and open source work (W3C SML and LDP, OSLC, OASIS, DMTF, Eclipse, REST APIs, Linked Data) in the middle.
Lately I've been schizophrenically focused on both the z/VM nova CI system and architecting/debugging client deployments of the... FULL PROFILE
IBM
Ji Chen is a software architect in IBM who focuses mainly on IaaS and PaaS solution. He leads CIC (https://www.ibm.com/docs/en/cic/1.1.6) which is an offering based on openstack to help various customers including banks, service providers and other customers across the world on IBM zSystem and LinuxONE platform in adopting IaaS solution.
He is also working on upstream projects within... FULL PROFILE